Terms and conditions

  • 1
    About these Terms
  • 1.1
    These terms and conditions (“Terms”) govern the provision of content to you via the Planet Eat website and application (“Service”) and your use of it.
  • 1.2
    Please read these Terms carefully and make sure that you understand them before subscribing to the Service.
  • 1.3
    We may amend these Terms from time to time and will notify you of any significant changes made. Please also check back frequently to see any updates or changes made to these Terms.
  • 2
    Who we are
  • 2.1
    We are Planet Eat Media Ltd, a company registered in England and Wales with company number 11925816. Our registered office is C/O Rayner Essex LLP, Tavistock House South, Tavistock Square, London, United Kingdom, WC1H 9LG. You can contact us by email at legal@planteat.com. Our VAT number is GB 333 302 643.
  • 3
    Our rights and responsibilities
  • 3.1
    We own and operate the Service. We will use reasonable endeavours to keep the technology powering the Service operational, allowing for appropriate maintenance windows and acknowledging that a certain amount of unscheduled downtime is inherent in services such as the Service, and we will perform the Service using reasonable skill and care. We offer no other warranty in respect of the Service, and all warranties which would otherwise be implied into these Terms by operation of law are excluded to the fullest extent permitted.
  • 3.2
    We may add or remove features from the Service from time to time. We will use reasonable endeavours to inform you of changes to features of the Service likely to have a significant impact on how you use it.
  • 3.3
    We do not warrant or accept any responsibility for the accuracy or completeness of the content or related information provided on the Service.
  • 3.4
    The Service is for entertainment purposes only and the information provided on it should not be relied upon.
  • 4
    Your responsibilities generally
  • 4.1
    To subscribe to the Service you must be 18 years or older and capable of forming a binding contract.
  • 4.2
    We will ask you to provide us with certain information about yourself in order to create an account and you may not create an account with us using an assumed name or someone else’s identity.
  • 4.3
    We own or are licensed to use the intellectual property rights in our Service, including our branding and the underlying technologies. You may not make any use of or exploit in any way any of our intellectual property rights.
  • 5
    Licence
  • 5.1
    Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-sublicensable, non-transferable license, to access, and if appropriate, to download and install the most current generally available version of the Service on a single, authorised mobile device that you own or control solely for your lawful, personal, and non-commercial use.
  • 6
    Licence restrictions
  • 6.1
    You agree that you will:
  • 6.1.1
    not rent, lease, sub-license, loan, provide, or otherwise make available, the Service in any form, in whole or in part to any person without prior written consent from us;
  • 6.1.2
    not copy the Service, except as part of the normal use of the Service or where it is necessary for the purpose of back-up or operational security;
  • 6.1.3
    not translate, merge, adapt, vary, alter or modify, the whole or any part of the Service nor permit the Service or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Service on devices as permitted in these Terms;
  • 6.1.4
    not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Service nor attempt to do any such things; and
  • 6.1.5
    comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Service.
  • 7
    Acceptable use of the Service
  • 7.1
    You must:
  • 7.1.1
    not use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Service or any operating system;
  • 7.1.2
    not infringe our intellectual property rights or those of any third party in relation to your use of the Service, including by the submission of any material (to the extent that such use is not licensed by these Terms);
  • 7.1.3
    not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Service;
  • 7.1.4
    not use the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • 7.1.5
    not collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers running the Service.s
  • 8
    Our subscription fees
  • 8.1
    Details of our subscription options and their associated fees are set out on the Service.
  • 8.2
    Any free trial to the Service is offered at our discretion and we may withdraw this offer at any time.
  • 8.3
    A free trial to the Service will automatically renew as a paid subscription unless auto-renew is turned off at least 24 hours before the end of the free trial period.
  • 8.4
    Monthly subscriptions automatically renew on the same day each month (the day you subscribed), unless cancelled.
  • 8.5
    Yearly subscriptions automatically renew on the same date of the year (the date you subscribed), unless cancelled.
  • 8.6
    We may immediately suspend or cancel your access to the Service if your subscription is not paid by you.
  • 9
    Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • 9.1
    By law, you have the right to cancel your contract with us within 14 days without giving any reason and receive a full refund of any sums paid to us.
  • 9.2
    The cancellation period will expire after 14 days from the day in which you entered this contract with us.
  • 9.3
    To exercise this right to cancel, you must inform us of your decision to cancel this contract in writing. You can use the model cancelation form set out at the end of these Terms.
  • 9.4
    We will refund you without undue delay 14 days after the day on which we are informed about your decision to cancel.
  • 9.5
    We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • 10
    How to cancel your subscription
  • 10.1
    If you would like to cancel your subscription to the Service, you will need to do this through providing one months’ written notice to us.
  • 10.2
    Unless you are exercising your right to cancel set out under clause 9 at the start of your subscription (whether paid or as part of a free trial), we will not refund you any sums already paid to us.
  • 11
    Our liability to you
  • 11.1
    We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.
  • 11.2
    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
  • 11.3
    If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
  • 11.4
    We only supply the Service for domestic and private use. If you use the Service for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • 11.5
    If our provision of the Service is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
  • 12
    Your privacy When we process your personal data, we do so in accordance with the data protection laws which apply to us and with our privacy policy. By using our Service, you agree to the processing of your personal data set out in our Privacy Policy [INSERT LINK] so please read it carefully.
  • 13
    Complaints and alternative dispute resolution
  • 13.1
    If you have a complaint, please contact us at complaints@planeteat.com.
  • 13.2
    In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform via https://webgate.ec.europa.eu/odr/main/?event=main.home.show.
  • 14
    Other important terms
  • 14.1
    These Terms and the documents referred to in them contain the whole of the agreement between you and us relating to the Service.
  • 14.2
    No representation or other pre-contractual statement will have any legal effect unless (and solely to the extent that) it is repeated in these Terms.
  • 14.3
    These Terms are the terms of a contract whereby we provide you with access to our Service in return for a fee. Nothing in these Terms will create any relationship of partnership, agency or employment between us.
  • 14.4
    No waiver of any of these Terms will be valid unless we agree it in writing.
  • 14.5
    These Terms and all non-contractual obligations arising out of or in connection with them are governed by English law and subject to the exclusive jurisdiction of the English courts.
    Model Cancellation Form To Planet Eat Media Ltd C/O Rayner Essex LLP, Tavistock House South, Tavistock Square, London, United Kingdom, WC1H 9LG or subscriptions@planeteat.com. I hereby give notice that I cancel my contract with you for the subscription of Planet Eat, Ordered on, Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date