FAQs

How do I contact you? 

Have an enquiry? Drop us an email info@planeteat.com or use our contact form. Alternatively follow us on Instagram, Twitter or Facebook and DM us your questions! We will get back to you ASAP. 

What is Planet Eat?

Planet Eat is a dedicated food and lifestyle channel. Stream cooking lessons and episodes from some of the best professional chefs, teaching chefs and up and coming talent from around the world, as well as industry masterclasses on food photography, food styling, blogging, branding and more.

We also have exclusive travel shows for you to learn about cuisines and restaurants all over the world. From Kenya to Romania, South Africa, the UK and counting!

All our shows are unique and produced by us, exclusively for you. It’s all your foodie needs, under one roof, available for you to watch anywhere, anytime.

For £3.99 a month, it’s all yours. 

How do I sign up?

Sign up HERE. 

How much does Planet Eat cost?

Our subscription service costs £3.99 a month. The price of delicious recipes and secrets from top chefs and business leaders all over the world? Priceless.

Do you do a free trial?

Yes, Planet Eat offers a 1 month free trial* for eligible customers. With your free trial you will have instant access to all Planet Eat shows for a month. You can cancel any time before the month is up with no charge. We ask for a payment method to ensure there is no interruption in service after the trial. You will not be charged at this stage. 

Why do I need a payment method to start a free trial?

We ask for a payment method to ensure you don't have any interruption in service after the free trial. We do this by sending an authorisation request to your bank to verify that your payment method works. These requests are not charges, but in some cases they may temporarily affect your available account balance. You will not be charged if you do not continue our service.

When can I watch Planet Eat?

Anytime. As long as you’ve got working Internet, you’re able to keep learning and cooking with Planet Eat.

Where can I watch Planet Eat?

Anywhere. You can watch Planet Eat on your desktop directly via www.planeteat.com or on Roku, Apple TV and Amazon Fire devices.

Planet Eat is also compatible with iOS or Android applications, or on any smart device via the internet.

You can also watch on our Planet Eat App. Simply download from Appstore HERE.

Is there a limit to how many videos I can watch?

Absolutely not. Go nuts.

Is Planet Eat available in my country?

Planet Eat is available globally. As long as you've got internet or network coverage you're good to go.

Have a complaint?

Email us at info@planeteat.com so we can resolve any issues you may have.

Have a compliment?

We love to hear your praise or any comments you might have. Email us on info@planeteat.com or DM us on Instagram, Facebook or Tweet us. 

Who do I contact regarding filming with you?

We are always looking for new talent. If you have a filming concept you’d like to discuss, send us an email at info@planeteat.com.

Where can I find more information about Planet Eat?

Check out our ABOUT US, take a look at our Instagram or get in touch with us at info@planeteat.com. Our team would love to chat to you about what we have to offer!

Can I cancel my subscription?

We’d hate to see you go, but if you need to cancel your subscription, you can do so on your account page.

Monthly subscriptions can be cancelled at any time, with one month notice.

However, you can easily re-activate your subscription at any time. Simply log back into your account and click re-activate. 

The website does not recognise my membership details, who do I contact?

Please send a message to info@planeteat.com or use our contact form and someone will get back to you soonest.

How long does my membership last?

Your subscription lasts until whenever you decide to cancel. This is a rolling subscription that renews monthly! 

I have been double charged, what shall I do?

Please email info@planeteat.com and we will investigate. If there has been a double charge, you will be refunded as soon as possible.

Do you screen subtitled shows?

It is not our current policy to create subtitles for all programming. However, some titles do have closed captions (CC).

I can't sign in to Planet Eat

If you are unable to sign in to your Planet Eat account, please email; info@planeteat.com or use our contact form and we will look to resolve the issue as soon as possible.

If you've forgotten your password, please click the “forgotten password” to reset it.

Planet Eat Billing and Payments

Planet Eat is a prepaid subscription service that allows you to watch unlimited TV shows and movies on all of your devices, from laptops to TVs, phones, and tablets.

Planet Eat members are automatically charged monthly on the date they signed up.

Why isn't Planet Eat working?

If Planet Eat isn't working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your Planet Eat app or account. If you’ve had no luck after restarting your device, Wifi router or set top box, email us at info@planeteat.com or use our contact form and we will look into this further.